Free shipping on all NZ orders over $30.00, $10 flat rate for AUS orders over $100
  • info@dtvapordairy.co.nz
  • +64 9 600 2239

SHIPPING & RETURNS



Shipping



1. Fees

We will use the information of the third-party courier company to calculate the freight.

2. Delivery by Courier Post

(1) The terms of this clause apply where you select to have your goods delivered to a specified address.

(2) Currently we do not accept overseas orders, please make sure your address must be an address within New Zealand and cannot be a freight forwarding location.

(3) On receipt of your Order, your Order will be dispatched to you to your specified delivery address generally within 10 business days of the date you place your Order.

(4) Orders placed on a public holiday will be dispatched to CourierPost on the next business day.

(5) If you order large or bulky items, we will contact you by telephone or email to arrange with you a suitable time and the extra fees for delivery.

(6) You will be required to be available in person to accept all deliveries.

(7) the CourierPost may request to verify your age and ask for further identification (e.g. Driver License, Passport, Kiwi Access Card) details for R 18 products

(8) If you want to change the delivery address, you need to contact with our customer supporter before 4:00pm on the date you place the Order.

(9) We will use our best endeavors to deliver your Order within any stated timeframes for dispatch; however, we do not warrant that these timeframes will always be met, as many factors may affect these timeframes.

(10) We do not take any responsibility for delivery failures or delays by our third-party delivery contractor.

(11) Discount vapor & Dairy will not take responsibility for any lost or stolen packages for any non-signature orders

Email us with any Questions or inquiries & We would be happy to answer your questions



Returns & Exchanges



Discount vapor & Dairy will fulfill its obligations in relation to faulty goods under the Consumer Guarantees Act but please be advised that we do not accept returns on in-store purchases in "change-of-mind" situations.

Smoking products, Hookah products, e-cigarettes or vaping devices must remain unused. E-liquids must remain sealed.

Any item purchased on SALE is non-refundable.

If you encounter any product problems, please CALL or SEND email to us first, we will provide suggestions for corrective measures to correct such problems.

1. Returning Online:

We only need you to provide proof of purchase and pay for the return shipment;

We may refuse to exchange or refund an item where the item has been used, worn or damaged and is no longer in an acceptable sell-able condition.

we will handle the rest as quickly as we can; whether you want a replacement, a new product.

2. Returning in-store:

Please be aware that we currently do not accept returns of online purchases in our stores.

Warranties only cover manufacturing faults and do not cover any physical damage that has occurred after leaving the shop.

Please, therefore, check all purchases before leaving the shop.

Sale Product

For returns on promotional items, all items included in the promotion need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

Exceptions


1. Glass Items

There is no warranty for glass items (such as shisha glass vases and bowls or parts) broken, chipped or scratched after leaving the store.

When you are pushes in store, please check the items carefully with staff before leaving the store.

2. Vaporizers

The Vaporizers must be cleaned after each use, otherwise it may be blocked. No guarantee is provided for tobacco dyeing, as this is an inevitable result of product use.

The Vaporizers is only used for tobacco sales. Different Vaporizers will produce different amounts of smoke and taste, so please choose carefully before buying, because the warranty does not cover changing ideas or improving smoke or taste.

3. E-cigarette Device

Ensure that all electronic cigarette devices have no manufacturing defects within 3 months. If you encounter any product problems, please call us first, we will provide suggestions for corrective measures to correct such problems.

The discount group does not guarantee damage caused by misuse, incorrect installation or incorrect storage. We assume no responsibility for any accidental or indirect losses. Except for faulty batteries, e-cigarette accessories cannot be replaced or refunded.

Different type of vapes have different warranty periods. All products from the date of purchase are not eligible for warranty.

  • Disposable e-cigarette within 7 days of purchase
  • Closed pods system is within 30 days of purchase
  • Vape pen is within 90 days of purchase,
Please confirm the warranty period with the staff

4. Batteries,Chargers, & Scales

Like Batteries, Chargers and Scales are not all created equal. Accordingly, their prices and warranty periods differ. In any event, none are for more than one month.

please check the warranty period at the time of purchase.

- Batteries
    i. Different electronic gadgets use different types of batteries also with different price
    ii. Different types of batteries have different life-spans and recharging cycles. None of them last a human “life-time”.

-- Scales
    i. All scales do not include calibration weights
    ii. scales cannot be exchanged after use due to a change of mind or the like, so please choose carefully;



PLEASE BE ADVISED THAT WE DO NOT ACCEPT RETURNS ON IN-STORE PURCHASES IN "CHANGE-OF-MIND" SITUATIONS.